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Privacy Policy

1. The Scope and Our Role

At MalaysianCRM.com, we are committed to responsibly utilizing technology to enhance prosperity. We strongly believe in the right to privacy for everyone who engages with our services. This Privacy Statement outlines how MalaysianCRM.com and its affiliated companies (referred to as “MalaysianCRM.com,” “we,” “us,” or “our”) collect, use, share, or process information through our various services, including websites, mobile applications, social media pages, marketing activities, and other related services (collectively, the “Services”). This statement is applicable globally, covering all MalaysianCRM.com Services. For specific products or services, additional or supplementary privacy statements may be provided.

MalaysianCRM.com acts as the ‘data controller’ for the processing of personal information described in this Privacy Statement. We may share your personal information within the MalaysianCRM.com group companies and engage in processing activities as controllers or joint controllers for the specified purposes.

In certain situations, there may be multiple data controllers processing your personal information. For instance, your employer or a financial partner may also act as a data controller. In such cases, we operate as an independent data controller for our processing activities, determining how your personal information is processed separately from other data controllers.

This Privacy Statement excludes specific processing activities where we are not the controller. For example, when MalaysianCRM.com processes personal information as a processor or service provider on behalf of our customers, the privacy statement of the customer using our services applies, and our processing is governed by agreements with such customers. If you have concerns about personal information processed on behalf of a customer or wish to exercise privacy rights regarding such information, please contact the customer directly.

If you have questions about how MalaysianCRM.com processes your personal information, please contact us by sending us an email – hello@malaysiancrm.com.

2. Your Privacy on MalaysianCRM.com Platform

When we refer to the “platform” at MalaysianCRM.com, we mean that when you share data with us or import information from third parties, like a bank or loan provider, we use that data collectively across our offerings, not just within the specific service you’re using. The personal information used in this centralized way may pertain to you as an end user of our services or as a customer or vendor of a MalaysianCRM.com customer whose personal information is part of the MalaysianCRM.com Platform.

Business Account Information

Certain experiences and services within the MalaysianCRM.com platform enable you to engage with a business, such as your employer. If the owner or designated administrator modifies your access rights, you might lose access to the information controlled by the business.

Your usage of the MalaysianCRM.com platform within a business account may be subject to the business’s policies, which could differ from this Privacy Statement. We are not accountable for the privacy or security practices of other businesses. Before connecting to their services, you should consider both the business’s policies and whether you are comfortable granting the business access to your personal information.

Personal Information We Collect

The personal information we collect or receive is influenced by how you engage with MalaysianCRM.com, your account settings, and the choices you make, including your privacy preferences. The way we handle your personal information can also depend on the specific services, features, or experiences you use, your location, and relevant laws.

Information You Provide to Us

The personal information we collect or receive is influenced by how you engage with MalaysianCRM.com, your account settings, and the choices you make, including your privacy preferences. The way we handle your personal information can also depend on the specific services, features, or experiences you use, your location, and relevant laws.

  1. Contact Data and Account Profile Data:

    • Information collected when you or your organization create an account, activate a subscription, or upload information to the MalaysianCRM.com platform.
    • Includes your name, previous names or nicknames, title, honorifics, professional title, company name, education, billing and mailing addresses, phone number, email address, profile photo, billing information, purchase history, demographic details, preferences, subscription data, and your username and account credentials.

  2. Identity Verification Information:

    • Data collected to verify your identity, such as your name, date of birth, social security number, social insurance number, driver’s license number, passport number, government-issued identification details, and similar information to facilitate identity verification for tax return filing.

  3. Communications, Feedback, Survey Data, and Related Data:

    • Personal information obtained when you contact us for support, provide feedback, participate in surveys, attend events, engage in product research or training, or communicate with us.
    • Includes call center recordings, call monitoring records, chat and text records, voicemails, photographs, and video images.

  4. Marketing Data:

    • Contact information and preferences for receiving marketing communications that you may provide.

  5. Social and Community Content:

    • Content you post on our social media pages and community pages.

  6. Business and Financial Information:

    • Information related to your business, finances, expenses, invoices, financial statements, details of financial transactions, and information about your customers, vendors, or employees.

  7. Interactions with Experts:

    • Opportunities on the MalaysianCRM.com platform to connect with live experts, such as accountants or tax preparers.
    • Information may include questions asked, account details, and guidance provided.

  8. Interactions with Chatbots:

    • Information received through your interactions with chatbots, digital assistants, or other interactive bots across the MalaysianCRM.com Platform.

  9. Device and Contact Data:

    • Access to your device and contacts if you grant permission in your device settings for certain features.

Third-Party Sources

The MalaysianCRM.com platform facilitates connections with people and businesses, allowing others to input personal information about you, including fellow customers using the platform. For instance, a MalaysianCRM.com customer might share your information with us to utilize the benefits of the platform. We may also receive personal information from other third parties with your consent or as permitted by law. The protection and processing of this information align with the guidelines outlined in this Privacy Statement, adhering to any additional restrictions imposed by the source.

Examples of Third-Party Sources:

  1. Supplemental Information and Identity Verification Providers:

    • We collaborate with third parties to verify your identity and enhance the accuracy of your personal information. This may include validating contact details through providers like financial institutions, telecommunications companies, or email providers.

  2. Customer Support Providers:

    • Personal information about your interactions with the MalaysianCRM.com platform is received from third parties for troubleshooting purposes. This includes details about customer support interactions and technical issues raised, such as call center recordings, call monitoring records, voicemails, photographs, and chat records.

  3. Other Users:

    • Information may be shared by other MalaysianCRM.com users, like accountants, bookkeepers, tax preparers, spouses, employers, or fellow business customers. This could include details obtained through features like member referral programs.

  4. Risk Management, Cybersecurity & Anti-Fraud Providers:

    • Personal information is received from third parties aiding in risk assessment related to our offerings, combating fraud and illegal activities, and safeguarding your personal information.

  5. Data Providers:

    • Information services and data licensors may provide demographic and preference information.

  6. Content Providers:

    • Personal information may come from companies making user-generated content available to others, such as local business reviews or public social media posts.

  7. Joint Offering Partners:

    • We may engage in co-branded services, joint experiences, or marketing activities with partners.

  8. Government Agencies:

    • Information is received from government agencies, including tax agencies, such as tax filing confirmations from the IRS.

  9. Public Information:

    • Individual and household demographic and preference information may be collected from publicly available sources like open government databases and social media platforms.

Automatic Data Collection

  1. Device Information:

    • We, along with our service providers and business partners, may automatically log personal information related to you, your computer, or mobile device, and your interactions with the Services over time.
    • This includes details about your device(s), such as IP addresses, log information, error messages, device type, and unique identifiers. For instance, we may collect IP addresses as part of sign-in and security features.

  2. Usage Information:

    • Information regarding your use of the MalaysianCRM.com platform is collected, encompassing the pages you viewed, the services and features you utilized, your browser type, and specifics about links or communications you engaged with.

  3. Communication Interaction Data:

    • We or our third-party service providers may gather information from email providers, communication platforms, and social networks. This encompasses your interactions with our emails, texts, or other communications, such as whether you opened or forwarded emails. Pixel tags, also known as clear GIFs, may be used for this purpose and can be embedded invisibly in our emails.

  4. Online Behavioral Data:

    • Automatic collection of specific personal information related to your use and interactions with our websites, our customers’ websites or e-commerce stores, social media platforms, and marketing campaigns. This includes device information (like your IP address and unique device IDs), page views, search results, links, and, for customer contacts, details on whether a campaign presented or sent to you using our offerings has been viewed, delivered, opened, clicked on, bounced, or treated as spam.
 

3. How we use personal information

Your personal information may be utilized in various ways, as outlined below or as otherwise specified at the time of collection:

1. Service Delivery and Operations:

  • Providing you access to the MalaysianCRM.com platform, creating your account, and managing our relationship with you.

2. Business Management:

  • Running and managing our business, including the resolution of billing and financial disputes.

3. Marketing Offers and Eligibility:

  • Evaluating your eligibility for marketing offers, products, and services.

4. Features Provision:

  • Providing features to you, such as access to your free credit reports and scores.

5. Product or Service Fulfillment:

  • Delivering a product or service that you have requested through the MalaysianCRM.com platform.

6. Connection with Experts and Users:

  • Facilitating connections with experts and other users.

7. Communication:

  • Communicating with you, including sending electronic notifications regarding your financial privacy.

8. Personalization:

  • Understanding your needs and interests to personalize your experience with the Services and our communications.

9. Support and Dispute Resolution:

  • Providing support and resolving disputes.

10. Identity Authentication:

  • Authenticating your identity.

11. Event Management:

  • Managing event registrations and attendance, including sending related communications to you.

Research and Development:

We may utilize your personal information for research and development purposes to:

1. Product and Service Enhancement:

  • Improve and develop our products and services by analyzing usage patterns and interactions. This includes training artificial intelligence and machine learning models.

2. Platform and Content Assessment:

  • Assess the use of our Platform and interactions with certain content sent or displayed by our customers. This involves conducting data analytics to gain insights about your needs and preferences, aiding in making informed predictions, recommendations, and product enhancements.

3. Data Insights for Customers:

  • Use data analytics to develop insights about you, contributing to a better understanding of your needs and preferences. This information assists in making more informed predictions, recommendations, and tailored products for our customers.

4. Aggregate and Anonymized Statistics:

  • Combine and anonymize information related to your interactions with MalaysianCRM.com, creating aggregate and anonymized statistics. These statistics are used for research purposes, including collaborations with academic institutions, and for marketing, promotion, improvement, and development of our platform.
 

Compliance and Protection:

We may employ your personal information for compliance and protection purposes to:

1. Safeguard Against Misuse:

  • Protect against misuse or abuse of our Services, ensuring adherence to our Terms of Service. This includes monitoring content sent or displayed through the Platform by our customers.

2. Legal and Regulatory Compliance:

  • Fulfill legal and regulatory requirements, ensuring that our operations align with applicable laws and regulations.

3. Protection of Rights and Safety:

  • Safeguard the rights, property, safety, or security of the MalaysianCRM.com platform, our customers, employees, or others. This involves preventing fraudulent or illegal activities.

4. Judicial, Administrative, or Arbitration Proceedings:

  • Exercise our rights in the course of judicial, administrative, or arbitration proceedings.

5. Enforcement of Terms of Service:

  • Enforce, remedy, or apply our Terms of Service and other agreements to maintain the integrity and functionality of our services.
 

4. How we share your personal information

Sharing Your Personal Information When You Interact with MalaysianCRM.com Services:

In the course of your interactions with our services, we may share your personal information in the following scenarios:

Connecting with a MalaysianCRM.com Platform Partner:

You may encounter offers, products, and services from third-party companies that integrate with our MalaysianCRM.com platform. If you choose to engage with a platform partner, apply for their services, or link your account to a platform partner’s product or service, you expressly consent and direct us to share your personal information with the platform partner providing the service or offering. This may include sending your personal information to partners to generate offers for your review, forwarding your application information directly to our partners, or directing you to the partner’s site for you to provide the information directly to them.

Additional Circumstances for Sharing Your Personal Information:

In addition to the mentioned scenarios, we may also share your personal information with third parties in the following circumstances:

1. For Research:

  • With appropriate controls, we may share information with third parties, including academic institutions, government entities, and non-profit organizations, for research purposes or to contribute to academic or policy-related materials. Importantly, we only share information in a manner that doesn’t identify any individual.

2. With Financial Services Providers:

  • In relation to our financial products, we may share personal information with collection agencies, credit bureaus, loan services providers, and members of payment card associations. Additionally, your personal information may be shared with other entities, such as companies, lawyers, credit bureaus, agents, government agencies, and card associations, concerning matters related to fraud, credit, defaults, or debt collection.

Sharing Your Personal Information for Legal Reasons:

We may share your personal information with third parties for legal reasons without requiring your consent, as permitted by law. These reasons include:

1. Compliance with Legal Process:

  • When we reasonably believe that disclosure is necessary to comply with a subpoena, court order, or other applicable laws, regulations, or legal processes.

2. Protection of Rights, Property, or Safety:

  • To safeguard the rights, property, or safety of MalaysianCRM.com platform, our customers, or others.

3. Defense Against Attacks:

  • To protect or defend against attacks.

4. Enforcement of Terms of Service:

  • To enforce, remedy, or apply our Terms of Service or other agreements.

5. Prevention of Fraud and Illegal Activity:

  • To prevent fraud, cybersecurity attacks, or illegal activity.

6. Debt Collection:

  • For debt collection purposes.

7. Regulatory Compliance:

  • With regulatory agencies, including government tax agencies, as necessary to detect and combat fraud, protect our customers, users, or the MalaysianCRM.com platform, or comply with required institutional risk control programs.